The legislation of the Republic of Latvia requires the owner of an Internet shop to clarify the rules for the supply and return of goods, as well as the right of withdrawal. Such a reservation is called a distance contract (BOM rules).

Distance contract

The seller of the goods offered in this Internet shop on the one hand, hereinafter referred to as Salesperson, and the person carrying out the order, hereinafter referred to as “Buyer”, on the other hand, shall conclude the following Agreement:

The seller undertakes to sell and supply to Buyer the goods, according to the Purchase Order.

Procedures for Supply and Payment

The purchaser orders the goods through this home page, indicating the type and quantity of the goods to be ordered. The buyer has the option to pay for the item by using the Detly Informed Payment Tools of the Internet or by paying an invoice prepared by the seller and sent to the customer by e-mail. The invoice shall be prepared electronically and shall be valid without signature.

The seller shall ensure the delivery of the goods within 20 days of receipt of payment for the item by matching the delivery time with the Buyer.

Right of withdrawal

The buyer has the right to withdraw from the goods within 14 calendar days from the date of receipt of the item by sending a letter of withdrawal to the Salesperson. The Salesperson shall send the Referral Form to the Buyer by e-mail at the request of the Buyer.

The buyer is obliged to return the goods to the Salesperson within 7 days of sending the letter of withdrawal. All costs incurred in connection with the return of the item to the Salesperson shall be borne by the Buyer.

The buyer may not exercise the right of withdrawal if:

the ordered goods cannot, by their nature, be returned, perishable or readily consumed;

the ordered goods are manufactured directly to the Purchaser on an individual order;

the purchaser has opened an audio recording or video recording or a computer program packaging.

Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia states that “the consumer shall be responsible for the preservation of the quality and safety of the product during the term of exercise of the right of withdrawal”. The seller reserves the right of the purchaser to refuse to exercise his right of withdrawal or to withhold a refund fee in case the goods have been damaged by careless treatment of the goods during use or not following instructions, if the original packaging of the goods has been lost or if the packaging of the goods has been significantly damaged.

Data Processing

When entering the necessary information when drawing up an order, the Buyer shall certify that he has met and agrees that the data provided by him is used to enable the Salesperson to accept the Purchaser's order and to deliver the goods in accordance with the legislative requirements of the LR. When entering the information, the Buyer agrees that it will send notices related to the handling of the Buyer Order to the specified e-mail.


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